The relationships that call center agents build with customers are essential to the success of the business. Most customers expect their needs to be met …Read More »

Burnout occurs when emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment combine. A burned-out employee typically feels cynical and depleted of energy. Nothing …Read More »

As a supervisor in a call center, your agents’ safety is your top priority. Without your workforce, your call center cannot operate. Because a call …Read More »