Is a Remote Call Center Job Right for You? The Pros and Cons of Working from Home

Is a Remote Call Center Job Right for You? The Pros and Cons of Working from Home | Salem Solutions

Like many call center candidates, you may be considering a job that lets you work from home. The ability to work remotely provides a number of advantages.

However, there also are disadvantages to working remotely. Understanding some of the main benefits and drawbacks of working from home can help you decide whether a remote job is right for you.

The following are some common pros and cons of having a remote call center job.

Pros of Working a Remote Call Center Job:


Virtually everyone wants a flexible schedule and the ability to work from home.

  • Flexibility tends to be especially important for parents, the elderly, and people with disabilities.
  • Additionally, not having a commute reduces the stress of traveling for work and being around other people.
  • Flexible work can supplement income from retirement or disability benefits.
  • Working from home promotes independence.

Work-Life Balance

Having a remote call center job increases the ability to balance your personal and professional responsibilities. It often gives you more time in the day.

  • You can run errands, fulfill family duties, and pursue personal interests around your work schedule.
  • You are better equipped to engage in hobbies, spend time with friends, and participate in community events.


You should be able to answer more calls and help more customers while working remotely.

  • The more productive you are, the more likely you will reach your key performance indicators (KPIs), quotas, and related metrics.
  • The more successful you are in attaining your goals, the more likely you will be recognized and rewarded.


Cons of Working a Remote Call Center Job:

Setup and Training

Setting up and learning to use the hardware, software, and technology for your remote work can be difficult. You also don’t have the same level of tech support as you would in the office.

  • You may need to purchase the hardware on your own and be reimbursed for it.
  • Installation of the call center software can be complicated if you lack technical expertise.
  • Training typically is conducted through live or prerecorded video and text.
  • Getting your questions answered and issues resolved can take time.

Company Culture

Working from home means a lack of in-person interactions to immerse yourself in the company mission, vision, and values. Because of this remote workers feel a sense of distance and being alone.

  • Development of team connections through videoconferencing and virtual chat is not as effective as live interactions at the call center.
  • Occasional get-togethers may be possible only if you live near the call center.
  • There likely are no friendly competitions with teammates to reach performance goals.
  • Effective networking with coworkers needs to take place in-person.
  • You may feel limited career growth while working remotely.


You do not have a supervisor physically available to help with problems when needed.

  • Not being able to ask questions as soon as they arrive can be difficult.
  • Having customers wait while you connect with a supervisor can increase customer frustration levels.
  • Dealing with frustrated customers can make your job more stressful.

Looking for a Remote Call Center Job?

Salem Solutions can match you with a remote call center job that is right for you. Visit our job board today.

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