Learn How to Become a Better Boss By Teaching Your Employees More

  A common mistake for managers to make is believing that their sole responsibilities are to delegate tasks among their employees and to make the tough executive decisions. The most successful managers, however, understand that acting as a mentor for their employees is at least as important as carrying out the more mundane or technical… Read More »

Understanding Call Center Attrition, and the Best Ways to Combat It

Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »

5 Soft Skills You’ll Need to Land Your Next Job

Most of us are familiar with the hard skills  – i.e., the teachable, technical skills such as programming or graphic design – that are prerequisites for success within our industry. However, there are a whole other array of “soft skills” which are mentioned far less often in professional circles but are nonetheless equally important for… Read More »

5 Ways You Can Help Your Team Set Attainable Work Goals

Most managers intuitively understand that goals need to be clearly established if there is any hope of them ever being achieved. And yet, many team leaders do not have the programs and policies in place, which make it possible for their employees to map out clear and actionable pathways to success. In this post, we’ll… Read More »

Does Your Company Culture Promote Productivity?

The culture that you cultivate within your workplace will always directly determine the day-to-day and long-term attitudes, relationships, and productivity of your team. If your employees have access to the resources and tools that they need to do their jobs quickly and effectively, productivity will increase. If, on the other hand, they continually have access… Read More »

How You Can Turn Your Employees Into Your Best Spokesperson

In our modern age of ubiquitous screens and social media, employee reviews can spell the critical difference between glowing and permanently tainted reputations for our companies. Potential candidates and clients are constantly using reviews left by active and past employees to gauge our workplace culture and management abilities. As such, it should be a top… Read More »

Easy Ways to Avoid “Ghosting” by Candidates

One of the most frustrating – and yet all too common – experiences for a hiring manager is to get some momentum going with a job candidate only to have them suddenly disappear and end the conversation. This is known as “ghosting,” and it can consume huge amounts of wasted energy, resources, and hours for… Read More »

5 Negative Effects of a Long Hiring Process

When it comes to hiring top talent, time is of the essence. More often than not, gifted job candidates are actively pursued by competing companies and recruiters. So, in many cases, the employer that ultimately wins the day is the one that can provide a streamlined communication, interviewing, and hiring process. Most of us are… Read More »

Why Companies Lose Talent, and How to Stop Turnover

Employee turnover is a perennial problem for companies operating within any industry. It can often be a particularly frustrating issue for employers because it is far from clear what the causes are that are leading employees to jump ship and look for opportunities elsewhere. While there are undoubtedly idiosyncrasies regarding each employee’s decision to leave… Read More »

5 Quick Ways to Improve Your Time Management Skills

Many professionals today work in fast-paced environments, striving to meet short and often overlapping project deadlines while simultaneously doing all that they can to keep up with the most recent innovations and standards within their industry. In many ways, the rapid momentum in modern offices is a blessing, for it signifies that the industry and… Read More »