Interview Guide: Five Easy Answers for Hard Questions

Interview Guide: Five Easy Answers for Hard Questions | Salem Solutions

The fact of the matter is that the most straightforward interview questions are often the most difficult to come up with answers for that set you apart from other candidates who may be just as qualified. Hiring managers are tired of hearing the same canned responses to interview questions. This is your interview guide to… Read More »

Social Media Tips to Maximize Your Job Search

Social Media Tips to Maximize Your Job Search | Salem Solutions

When you think of Facebook, Twitter, or Instagram, chances are you think of fun pictures with your dog or updates on your friends and family. However, social media platforms such as these are valuable networking opportunities when looking for your next job. So let’s take a look at social media tips to maximize your job… Read More »

Are You Missing Out on Hidden Call Center Talent?

Are You Missing Out on Hidden Call Center Talent? | Salem Solutions

Finding and hiring new agents for your call center is more difficult than ever. Due to the nationwide shortage of candidates, centers must change their recruiting strategies if they are going to survive these challenging times. How do you find hidden call center talent? Let’s find out! The Hiring Challenges Call Centers Face Traditional methods… Read More »

Call Center Trends That are Shaping Recruiting

Call Center Trends That are Shaping Recruiting

Like every other business process, recruiting is continuously changing and evolving based on the world around us and current trends. The year 2020 brought with it many new trends as call centers were met with never-before-seen challenges. This is your guide to the call center trends that are shaping recruiting. Call Center Trends To Be… Read More »

Just Graduated? Why Partnering with a Staffing Firm Should Be Your Next Step

Just Graduated? Why Partnering with a Staffing Firm Should Be Your Next Step

Congratulations! You’ve earned the degree to your dream career. However, you’ve run into the age-old issue of, “You have the degree, but not the experience,” that has prevented you from landing your first job. What can you do? You can’t get experience until someone gives you a chance by hiring you. It may seem like… Read More »

The Top Benefits Call Center Employees Look for When Accepting A Job

The Top Benefits Call Center Employees Look for When Accepting A Job

The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value.… Read More »

Dead Silence: What to Do When You Don’t Hear Back After an Interview

Dead Silence- What to Do When You Don-t Hear Back After An Interview

Congratulations! You finally landed the big interview for your dream job. Leaving the interview, you feel confident you did your best. The next day you send a warm thank you note and once again express what an honor it would be to work for the company. However, a couple of weeks pass, and it’s radio… Read More »

Building Future Value by Keeping Great Call Center Hires

Building Future Value by Keeping Great Call Center Hires | Salem Solutions

It’s no secret that call centers often suffer from high turnover. But, today we’re seeing tighter call center budgets and harder to find talent exacerbate this problem. Once you’ve made great hires, it’s imperative that you figure out how to keep them. The cost to replace a single employee can be up to 75% of… Read More »

Call Center Burnout: How to Help Your Employees Stay Longer

Call Center Burnout: How to Help Your Employees Stay Longer

Burnout can happen to even your best call center employees. It comes as no surprise that call centers are inherently vulnerable to burnout. Your agents have to juggle high call volumes and angry customers. Let’s face it; consumers do not call to talk about how good the product or service is. This combination makes for… Read More »

Experience Isn’t Everything: Five Ways to Tell If Your Entry Level Candidate is Qualified

Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants… Read More »