The Importance of Wellbeing and Health in the Workplace

The workplace can be a stressful environment. From tight deadlines to demanding bosses, there are many things that can cause our stress levels to increase during the workday. When we’re stressed, it can have an impact on our physical and mental health. That’s why it’s important for employers to create a workplace that promotes wellbeing… Read More »

7 Secrets to Outstanding Customer Service

Every business says that they provide great customer service, but what does that really mean? How can you be sure that your company is giving customers the best possible experience? Here are seven secrets to outstanding customer service. Always Be Willing to Help Your customer service team should always be willing to go above and… Read More »

3 Call Center Challenges and How to Overcome Them

Running a call center can be tricky. You have to juggle a lot of different balls, all while ensuring that your employees are providing excellent customer service. It’s no wonder that so many call center managers feel overwhelmed! In this blog post, we’ll discuss three common call center challenges and provide some tips on how… Read More »

Debunking 3 Myths About Staffing Agencies

Staffing agencies play an important role in many businesses – they can help organizations save time and money while also finding the best candidates for open positions. However, there are still some misconceptions about how staffing agencies operate. In this blog post, we’ll debunk four of the most common myths about staffing agencies. Myth #1:… Read More »

5 Characteristics of a Great Staffing Partner

Staffing partners can be a huge asset to any company. They help companies find talented people to fill short-term and long-term roles so that businesses can thrive. They help job seekers find jobs that suit their skills and provide a bridge to permanent employment. But on the other hand, a mismatched staffing partner can lead… Read More »

3 Ways to Help Your Remote Customer Service Team Thrive

Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment.   Use technology to your advantage At times, technology… Read More »

How to Reduce Employee Turnover in Customer Service

  In our experience, no matter how strong a customer service operation is, turnover is inevitable. But it is possible to find success by keeping your team effective and engaged, while retaining as many top performers as possible. What can you do to retain current employees? Keep reading for a few ideas on how to… Read More »

How to Onboard New Employees for Quicker Integration

Did you know that great employee onboarding can improve employee retention by 82%? Talent scarcity and high turnover are among the biggest challenges organizations will face in 2022 and beyond – so it’s important to engage and retain employees from day one. A strong employee onboarding process can help you accomplish that, while also helping… Read More »

Looking for Gen Z-ers? Perks to Offer When Recruiting

Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »

Re-Evaluating Your Goals Now, Midway Through 2022

It’s amazing we’re halfway through 2022! With 6 months left to go, now is the perfect time to check back in on the goals you set when the year began. Perhaps your goals involved learning a new skill or finding a new job. In any case, it’s great to know what you want to achieve.… Read More »