Should I Come Off of Unemployment?

For millions of individuals, unemployment benefits have provided the opportunity for people to take care of their families, despite unforeseen circumstances. The decision to come off unemployment may seem like a no-brainer. However, this decision is not as clear-cut as it may seem on the surface. With state unemployment and the federal CARES Act, many… Read More »

Concerns About Returning to Work? How to Talk to Your Boss

Many businesses either shut down or mandated that employees work from home in an effort to slow the spread of COVID-19. If you are in this boat, you may find that as businesses reopen, your supervisor will call you back in to work. If you have concerns, you aren’t alone. Both employers and their teams are navigating unchartered waters together… Read More »

Room to Grow – Why You Should Consider Hiring an Underqualified Candidate

Even under the best circumstances, finding the perfect candidate is difficult to do. With a shortage of qualified applicants, it is more difficult than ever to find your next hire. If you do find the absolutely perfect candidate that checks every single box, they are probably in high demand with offers from other companies. In the past,… Read More »

Remote and Focused – How to Stay Productive at Home

During the COVID-19 pandemic, many companies are requesting that employees work from home. While working from the comfort of your home in your pajamas sounds like a dream come true, there are more challenges to working remotely than what meets the eye. For instance, now your personal and your professional space overlap. When working you… Read More »

Personal Development – How to Upskill During Social Distancing

Whether you’re employed working from home or one of the many who have lost their job due to COVID-19, you are likely looking for ways to make valuable use of your time. If you are employed, you will want to be at the top of your game when you return to work. If you are looking for a new job, the competition… Read More »

Welcome Back – How to set Expectations in a Post-COVID Call Center

The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe… Read More »

Call Center Concerns – How to Deal with a Sick Coworker

Sicknesses such as colds, the flu, and now COVID-19 seem to spread like wildfire through call centers and other work spaces where employees must work within close proximity to one another. The last thing you need is to get sick and take it home to your family. What can you do when a colleague comes to work feeling under… Read More »

Needle in a Haystack: How a Staffing Partner Can Help Fill Call Center Positions During High Unemployment

Due to the impact of COVID-19, the economy has seen unprecedented high rates of unemployment. At first glance, this may seem like a positive when it comes to filling your call center positions.  You will be sure to receive many applicants to choose from. However, high rates of unemployment pose unique and unforeseen challenges to… Read More »

Change is Inevitable – How Can You Adopt and Adapt More Quickly

There is no doubt that you get comfortable in the processes of your day-to-day job. Any change, for example, a new computer system can bring with it fear and uncertainty. Change is a natural part of life, including jobs. There is no avoiding it. The key is to learn how to adapt to changes quickly… Read More »

Promoting Within – Finding the Next Leader in Your Team

When it comes time to fill an open position, promoting from within is an often-overlooked strategy that is beneficial for your employees and the company. From your employees’ standpoint, they know that your company promotes from within and therefore will work harder to climb the ladder. As a company, you are filling your most prominent… Read More »