Want a Remote Call Center Job? What Every Work from Home Call Center Office Needs

Want a Remote Call Center Job? What Every Work from Home Call Center Office Needs

COVID has helped many job seekers and employers alike see the benefits of remote work. If you are one of the many job seekers looking to remain remote post-pandemic, then you likely will need to update your home office. This is especially true if you wish to work in the call center or customer service… Read More »

7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience

7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience

The majority of customers leave a company because of a bad customer experience. This is especially true when it involves customer service. Customers expect to be treated with respect and have their needs met. Because they typically reach out to call centers with problems, they may be upset and frustrated. This is why a quick… Read More »

How Staffing Firms Find Cleared Employees for Government Call Centers

How Staffing Firms Find Cleared Employees for Government Call Centers

No matter what industry you are in, finding the ideal candidates for open positions is never an easy task. This is especially true when staffing government call centers. Recruiting candidates who have security clearance is one of the biggest challenges government call centers face. However, partnering with a staffing firm makes finding the perfect candidates… Read More »

5 Soft Skills to Develop and Advance Your Call Center Career

5 Soft Skills to Develop and Advance Your Call Center Career

As with any career, when you start at a call center, you already have an eye towards the future and how you can grow and advance. The key is to continuously learn and hone your abilities. Working your way to the top in a call center is as much about hard skills as soft skills.… Read More »

Call Center Stress and Customer Experience: How to Help Employees Thrive

Call Center Stress and Customer Experience: How to Help Employees Thrive

To help call center employees thrive, first, you must understand their unique situation. Naturally, agents are in stressful situations daily. Customers who call in are not doing so to rave about your organization. At the very least, they are frustrated and sometimes downright angry about an issue revolving around products and services. Other internal sources… Read More »

Get the Most Out of Your Call Center Job Descriptions with These Tips

Get the Most Out of Your Call Center Job Descriptions with These Tips | Salem Solutions

Job descriptions can best be thought of as the first impressions your call center will make on candidates. Positive first impressions are vital to attracting the highest-quality talent. Job descriptions should be informative, easy to understand, and inspiring. Let’s take a look at tips for getting the most out of your call center job descriptions.… Read More »

Should You Apply to a Job That You’re Unqualified For?

Should You Apply to a Job That You’re Unqualified For? | Salem Solutions

Let’s say you are browsing job boards for open positions. You stumble across a job title that sounds promising, so you click the link for further details. The description and duties align near perfectly with your dream job. And then your excitement is crushed when you realize you don’t meet the requirements. You do not… Read More »

How Your Onboarding Process Can Impact Call Center Employee Retention

How Your Onboarding Process Can Impact Call Center Employee Retention | Salem Solutions

Every company, no matter how big or small, strives to have a high employee retention rate. Having a high retention rate positively affects your bottom line by saving the time, money, and resources that it takes to train a new hire. Your onboarding process plays a critical role in whether employees stay with your company… Read More »

Interview Guide: Five Easy Answers for Hard Questions

Interview Guide: Five Easy Answers for Hard Questions | Salem Solutions

The fact of the matter is that the most straightforward interview questions are often the most difficult to come up with answers for that set you apart from other candidates who may be just as qualified. Hiring managers are tired of hearing the same canned responses to interview questions. This is your interview guide to… Read More »

Social Media Tips to Maximize Your Job Search

Social Media Tips to Maximize Your Job Search | Salem Solutions

When you think of Facebook, Twitter, or Instagram, chances are you think of fun pictures with your dog or updates on your friends and family. However, social media platforms such as these are valuable networking opportunities when looking for your next job. So let’s take a look at social media tips to maximize your job… Read More »