How to Conduct Your First Employee Evaluation

Employee evaluations can seem daunting, but they are extremely valuable for ensuring that you and your team are on the same page, recognize what is working well, and identify areas of needed improvement. Successful employee evaluations inspire team members and provide them with ways to continue to develop and grow. On the other hand, ineffective evaluations… Read More »

Setting Career Goals – 5 Tips for a Successful 2021

Setting career goals offers a multitude of benefits. They allow you to be more focused, use time more efficiently, and have peace of mind. Best of all, goals give you something to work toward and the amazing feeling of pride when you achieve them. 2021 is your opportunity for a fresh start. What career goals… Read More »

How Call Centers are Responding to the COVID-19 Pandemic

While businesses are beginning to reopen, all has not gone back to normal. In fact, most businesses including call centers are having to adapt to a new normal to ensure the safety of both customers and staff in response to the COVID-19 pandemic. Let’s take a look at strategies call centers are putting in place in the wake of… Read More »

Covering Up: How to Handle Tattoos and Piercings in an Interview

Tattoos and piercings are becoming more widely accepted and less frowned upon. Unfortunately, this does not mean that you should show up to your next job interview baring it for the world to see. Often times, in the workplace, piercings and ink can still have a negative first impression. What should you do about your body art?… Read More »

5 Signs It Is Time to Look for Another Job

It is perfectly normal to have a bad day at work now-and-then and have thoughts of finding a new job. Typically, these feelings pass once the stressor (e.g. a big presentation) has passed. However, if these thoughts are all-consuming it may be a sign that it is time to move on and take the next… Read More »

Reading Between the Lines: How to Scan Resumes to Find the Best Talent

When posting a job opening, you will likely receive hundreds of resumes. Like most hiring managers, you do not have time to read each resume word-for-word. You need a strategy to find the best candidates as quickly as possible. Follow these tips to efficiently scan resumes and find your next team member.   Clearly Define Your Expectations  Before you begin sifting… Read More »

Should I Hire an Overqualified Employee?

There tends to be a stigma around hiring an overqualified employee. Many managers avoid hiring overqualified candidates and never give their resume a second look. Concerns include:  They will want more compensation that what the job is paying. Someone with more experience will be difficult to train. They will underperform and be bored. They will not… Read More »

How to Manage Your Kids While Working from Home

The onset of COVID-19 not only forced many people to have to work from home, but also closed daycares and transitioned schools to virtual learning. This sudden change means that many individuals have found themselves trying to juggle work, help school–aged children with assignments, and watch young toddlers and infants all in the course of a day.… Read More »

Workplace Safety – How to Promote Social Distancing at Your Call Center

As call centers begin to reopen during the midst of the COVID-19 pandemic, it is important to promote a healthy work environment by implementing social distancing guidelines. According to the Occupational Safety and Health Administration (OSHA), social distancing means keeping at least six feet between employees at all times in an effort to reduce the spread of… Read More »

The Mental Health Benefits of Returning to Work

For some, during the pandemic, working from home was an easy transition and one they want to make permanent. For others, it has been stressful and overwhelming. These individuals have had to juggle a tremendous amount including meetings, work (or the lack of), homeschooling/childcare, and various other household duties. Whether you have been working from home or searching for… Read More »