6 Career Paths for a Call Center Professional! Which One Is Best for You?

6 Career Paths for a Call Center Professional! Which One Is Best for You? | Salem Solutions

Have you thought about a career in the call center industry? If you enjoy engaging with customers and helping them get the most from their products and services, this may be the field for you. There are plenty of directions to move your career in for long-term success.   Discover six career paths to help… Read More »

A Call Center’s Guide to Managing Remote Staff

A Call Center's Guide to Managing Remote Staff | Salem Solutions

The growth of technology continues to make remote work increasingly popular for call centers. This is why more companies are hiring remote employees to staff their customer service departments. Although there are many benefits to having a remote call center, effectively managing one can be challenging. This is why understanding call center management tips are… Read More »

5 New Technologies That Can Set Your Call Center Apart from Competitors

The primary goal of your call center is to provide exceptional customer service. Whether focused on inbound calls, outbound calls, SMS, chat, email, or social interactions, your call center requires a variety of technologies to operate. The ones you choose help your employees more effectively use their time. The more efficiently they provide service, the… Read More »

Think Twice Before Quitting! 4 Considerations to Make Before Quitting Your Call Center Job

Think Twice Before Quitting! 4 Considerations to Make Before Quitting Your Call Center Job

As The Great Resignation goes on, the number of employees who quit their jobs continues to grow. This may make it tempting to join the mass departure and leave your call center job. However, you should think twice before handing your manager your resignation letter. Staying with your current employer may be in your best… Read More »

The Top Mistakes Call Centers Make and How to Avoid Them in 2022!

The Top Mistakes Call Centers Make and How to Avoid Them in 2022!

Odds are your call center has a well-developed training program and agents who demonstrate high standards. Even so, there always is room to improve performance. Because your agents are human, they sometimes make mistakes. This can impact your company’s reputation and bottom line. As a result, you should pay close attention to the most common… Read More »

The Top 10 Call Center Trends to Expect in 2022

The Top 10 Call Center Trends to Expect in 2022

This past year has changed the call center industry as we know it. Technological advancements were rapidly introduced as the way we do business has changed. Now, 2022 is rapidly approaching. Ensure the best for your call center by being aware of these ten trends to expect.    Call Center Trends To Prepare for in… Read More »

Time for a Change? 6 Signs a Call Center Job Would Be Perfect for You!

Time for a Change? 6 Signs a Call Center Job Would Be Perfect for You!

Are you looking to make a career change? No matter which industry you are in, you likely have transferrable skills that can help you land a job with a call center. Since the barrier to entry is low, you may want to learn more about this potential career path.   If you have these six… Read More »

Retention Strategies to Help Your Call Center and Employees Thrive Despite “The Great Resignation”

Retention Strategies to Help Your Call Center and Employees Thrive Despite "The Great Resignation"

Millions of employees have been quitting their jobs during the coronavirus pandemic. Among the main reasons are not feeling valued at work, leaders not responding to employee feedback and low employee morale. As a result, a significant number of roles are remaining open. While this can be a depressing and scary thought, it is also… Read More »

Keep Call Center Information Safe: 5 Tips for Work from Home Cybersecurity

Keep Call Center Information Safe: 5 Tips for Work from Home Cybersecurity | Salem Solutions

Your call center contains a substantial amount of private information. Names, phone numbers, and social security numbers are stored on personal computers and corporate servers.  This is why a data breach can cause significant problems for you and your customers. When working remotely, protecting this information is even more difficult. Without hypervigilance, your call center… Read More »

What You Need to Know About Public Trust Security Clearance! How to Help Ease the Process

What You Need to Know About Public Trust Security Clearance! How to Help Ease the Process | Salem Solutions

Often, applying for a job with the federal government requires a public trust security clearance. Many government call centers are currently hiring. If you want to land one of these top notch jobs, you should be aware of public trust security clearance requirements.  This is the lowest level of additional background screening needed to fill… Read More »