There are more opportunities in today’s job market than ever, but competition is fierce. As a professional, standing out in this high-demand environment can be challenging. So, what can you do to make your job search more accessible and more successful? You can turn to experts in the employment industry. It goes without saying that… Read More »
Have you been browsing online job boards to find the best job fit for your skills? If so, you’re not alone. The job market can be challenging. You might have the skills for the job but there are others with the same skills. Companies have plenty of options, especially for famous organizations or trendy job… Read More »
Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »
The relationships that call center agents build with customers are essential to the success of the business. Most customers expect their needs to be met as quickly as possible with one phone call. Otherwise, the customers are likely to do business with other companies that better serve them. This is why call center agents need… Read More »
Burnout occurs when emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment combine. A burned-out employee typically feels cynical and depleted of energy. Nothing they contribute at work appears to make a difference to the organization. An employee experiencing burnout usually feels unmotivated, disengaged, and unproductive. This typically is a result of feeling chronic… Read More »
As a supervisor in a call center, your agents’ safety is your top priority. Without your workforce, your call center cannot operate. Because a call center is a busy place to work, there may be significant safety risks in the environment. As a result, you must do what you can to keep your agents safe.… Read More »
A significant number of businesses are focusing on increasing diversity, equity, and inclusion in their workplace. Government call centers are among these businesses. Many members of the workforce continue to be marginalized because of race, gender, socioeconomic status, disabilities, or lifestyle. These concerns have become even more visible during the coronavirus pandemic. Diversity,… Read More »
Like many call center candidates, you may be considering a job that lets you work from home. The ability to work remotely provides a number of advantages. However, there also are disadvantages to working remotely. Understanding some of the main benefits and drawbacks of working from home can help you decide whether a remote job… Read More »
Customer data management streamlines how your call center’s information is gathered, stored, protected, and used. Effective management enhances customer satisfaction and complies with all laws and regulations regarding the collection, use, and storage of personal information. Your call center likely has many technology applications that leverage caller data. These data sources are used to drive… Read More »
There are signs of economic recovery all over the United States. Cities and states are easing restrictions as more people get COVID vaccinations. Businesses are reopening. Retail sales are strong. Customers are spending. Yet, there is a visible shortage of call center workers. A growing number of company leaders are reporting a significant need to… Read More »