5 Soft Skills to Develop and Advance Your Call Center Career

5 Soft Skills to Develop and Advance Your Call Center Career

As with any career, when you start at a call center, you already have an eye towards the future and how you can grow and advance. The key is to continuously learn and hone your abilities. Working your way to the top in a call center is as much about hard skills as soft skills.… Read More »

Should You Apply to a Job That You’re Unqualified For?

Should You Apply to a Job That You’re Unqualified For? | Salem Solutions

Let’s say you are browsing job boards for open positions. You stumble across a job title that sounds promising, so you click the link for further details. The description and duties align near perfectly with your dream job. And then your excitement is crushed when you realize you don’t meet the requirements. You do not… Read More »

Interview Guide: Five Easy Answers for Hard Questions

Interview Guide: Five Easy Answers for Hard Questions | Salem Solutions

The fact of the matter is that the most straightforward interview questions are often the most difficult to come up with answers for that set you apart from other candidates who may be just as qualified. Hiring managers are tired of hearing the same canned responses to interview questions. This is your interview guide to… Read More »

Social Media Tips to Maximize Your Job Search

Social Media Tips to Maximize Your Job Search | Salem Solutions

When you think of Facebook, Twitter, or Instagram, chances are you think of fun pictures with your dog or updates on your friends and family. However, social media platforms such as these are valuable networking opportunities when looking for your next job. So let’s take a look at social media tips to maximize your job… Read More »

Just Graduated? Why Partnering with a Staffing Firm Should Be Your Next Step

Just Graduated? Why Partnering with a Staffing Firm Should Be Your Next Step

Congratulations! You’ve earned the degree to your dream career. However, you’ve run into the age-old issue of, “You have the degree, but not the experience,” that has prevented you from landing your first job. What can you do? You can’t get experience until someone gives you a chance by hiring you. It may seem like… Read More »

Dead Silence: What to Do When You Don’t Hear Back After an Interview

Dead Silence- What to Do When You Don-t Hear Back After An Interview

Congratulations! You finally landed the big interview for your dream job. Leaving the interview, you feel confident you did your best. The next day you send a warm thank you note and once again express what an honor it would be to work for the company. However, a couple of weeks pass, and it’s radio… Read More »

Update Your Resume: How Call Center Professionals Can Make Their Resume Stand Out

Finding a new job can seem overwhelming. How do you compete with possibly hundreds of other applicants who may be just as qualified as you? The answer – Your resume. It is how hiring managers first “meet” you. First impressions are everything, and you want yours to be a good one. These tips will show call… Read More »

Tips for Perfecting a Professional Customer Service Voice

Words, whether spoken or written, are incredibly persuasive. They have the power to evoke a variety of emotions, including inspiration, motivation, hopefulness, anger, frustration, etc. A brand’s success is dependent on its customer support team. Delivering exceptional customer service starts with choosing the perfect words in the right tone. Let’s take a look at tips for perfecting your professional customer service voice both verbally… Read More »

Falling Behind at Work? When and How to Ask for Help

Let‘s face it, asking for help in the workplace comes with a negative stigma. There is the fear that you will be viewed as a failure or incompetent at your job. This could not be further from the truth. We all need help from time to time. Whether we are falling behind at work or facing a problem… Read More »

Get Hired Fast – How a Staffing Firm Can Fast Track Your Career

Job searches can be overwhelming. With numerous job boards, job fairs, and forums, it can be hard to know where to turn first, much less identify which avenues give you your best chance of quickly landing your dream job. You should take advantage of every resource at your disposal. Staffing firms are an underutilized asset… Read More »