Get the Most Out of Your Call Center Job Descriptions with These Tips

Get the Most Out of Your Call Center Job Descriptions with These Tips | Salem Solutions

Job descriptions can best be thought of as the first impressions your call center will make on candidates. Positive first impressions are vital to attracting the highest-quality talent. Job descriptions should be informative, easy to understand, and inspiring. Let’s take a look at tips for getting the most out of your call center job descriptions.… Read More »

Building Future Value by Keeping Great Call Center Hires

Building Future Value by Keeping Great Call Center Hires | Salem Solutions

It’s no secret that call centers often suffer from high turnover. But, today we’re seeing tighter call center budgets and harder to find talent exacerbate this problem. Once you’ve made great hires, it’s imperative that you figure out how to keep them. The cost to replace a single employee can be up to 75% of… Read More »

Experience Isn’t Everything: Five Ways to Tell If Your Entry Level Candidate is Qualified

Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants… Read More »

How to Attract Quality Call Center Employees

Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees.   Gain Insight from Current Employees … Read More »

How to Improve the Call Center Experience: The Question Your Team Should Be Asking Customers

Call centers are the heart and soul of businesses. Customers rely on agents to solve any issues they may have with the products and services your company provides. Their experience with your team has a monumental impact on customer retention and attracting new clients. In short, call centers can make or break a business. Let‘s take a look at the one… Read More »

Remote Call Centers – Effective Management at a Distance

As technology continues to advance, remote call centers are becoming increasingly popular. One of the biggest draws is that they cut down on operational and IT costs. However, remote call centers are not without their challenges, with one of the main hurdles being how to implement effective management. This is your guide to managing your… Read More »

5 Reasons You Should Partner with a Staffing Firm During High Unemployment

It is undeniable that the year 2020 is one for the history books in almost every aspect, including running a business. Since unemployment rates are still high, hiring managers may be inclined to think that finding new hires is a walk in the park. However, the truth is that many people are wary of returning to work.… Read More »

How to Conduct Your First Employee Evaluation

Employee evaluations can seem daunting, but they are extremely valuable for ensuring that you and your team are on the same page, recognize what is working well, and identify areas of needed improvement. Successful employee evaluations inspire team members and provide them with ways to continue to develop and grow. On the other hand, ineffective evaluations… Read More »

Workplace Safety – How to Promote Social Distancing at Your Call Center

As call centers begin to reopen during the midst of the COVID-19 pandemic, it is important to promote a healthy work environment by implementing social distancing guidelines. According to the Occupational Safety and Health Administration (OSHA), social distancing means keeping at least six feet between employees at all times in an effort to reduce the spread of… Read More »

How to Provide Mental Health Support to Your Employees

Did you know that 1 in 5 adults in the United States experiences a mental illness? Seeing as how we spend at least half of our waking hours at work, it comes as no surprise that the workplace has a significant impact on your employees’ mental health. Apart from genuinely striving to do the best you… Read More »