How to Attract Quality Call Center Employees

Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees.   Gain Insight from Current Employees … Read More »

Remote Call Centers – Effective Management at a Distance

As technology continues to advance, remote call centers are becoming increasingly popular. One of the biggest draws is that they cut down on operational and IT costs. However, remote call centers are not without their challenges, with one of the main hurdles being how to implement effective management. This is your guide to managing your… Read More »

5 Reasons You Should Partner with a Staffing Firm During High Unemployment

It is undeniable that the year 2020 is one for the history books in almost every aspect, including running a business. Since unemployment rates are still high, hiring managers may be inclined to think that finding new hires is a walk in the park. However, the truth is that many people are wary of returning to work.… Read More »

How to Conduct Your First Employee Evaluation

Employee evaluations can seem daunting, but they are extremely valuable for ensuring that you and your team are on the same page, recognize what is working well, and identify areas of needed improvement. Successful employee evaluations inspire team members and provide them with ways to continue to develop and grow. On the other hand, ineffective evaluations… Read More »

Workplace Safety – How to Promote Social Distancing at Your Call Center

As call centers begin to reopen during the midst of the COVID-19 pandemic, it is important to promote a healthy work environment by implementing social distancing guidelines. According to the Occupational Safety and Health Administration (OSHA), social distancing means keeping at least six feet between employees at all times in an effort to reduce the spread of… Read More »

How to Provide Mental Health Support to Your Employees

Did you know that 1 in 5 adults in the United States experiences a mental illness? Seeing as how we spend at least half of our waking hours at work, it comes as no surprise that the workplace has a significant impact on your employees’ mental health. Apart from genuinely striving to do the best you… Read More »

I Hired the Wrong Person. What Do I Do Now?

It is not a matter of if you find yourself in this boat, but when. Hiring a candidate who you thought would be a great fit, but ultimately is not, is inherently part of running a business. What do you do if you find that you have hired the wrong person?   There are four types… Read More »

Learn How a Recruiting Company Can Help With High Volume Staffing Needs

As your company grows, so too will the volume of your staffing needs. An expanding company means more roles to fill, a greater number of applications to review, and increased pressure on you and the rest of your company’s leadership to find candidates who will be able to thrive within the organization. In the past,… Read More »

Does Your Company Culture Promote Productivity?

The culture that you cultivate within your workplace will always directly determine the day-to-day and long-term attitudes, relationships, and productivity of your team. If your employees have access to the resources and tools that they need to do their jobs quickly and effectively, productivity will increase. If, on the other hand, they continually have access… Read More »