The primary goal of your call center is to provide exceptional customer service. Whether focused on inbound calls, outbound calls, SMS, chat, email, or social interactions, your call center requires a variety of technologies to operate. The ones you choose help your employees more effectively use their time. The more efficiently they provide service, the… Read More »
Industry Advancement
Effective Call Center Improvement Strategies to Better Your Business
Call center customer demands continue to increase in the digital age. Customers expect exceptional service when they call your agents. It is your job to help your call center agents find the tools they need to retain your customers. Strengthening the manner in which your customers are served can increase customer satisfaction and loyalty. … Read More »
7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience
The majority of customers leave a company because of a bad customer experience. This is especially true when it involves customer service. Customers expect to be treated with respect and have their needs met. Because they typically reach out to call centers with problems, they may be upset and frustrated. This is why a quick… Read More »
5 Ways You Can Boost Workplace Safety This Winter
Winter, finally, has arrived. The days are growing shorter, the snow is falling, roads have become coated in ice, and shoppers are working themselves into a frenzy in preparation for Christmas. It’s undoubtedly a beautiful time of the year, but it also poses certain dangers to those that aren’t careful. Incidents of workplace accidents and… Read More »
5 Ways You Can Help Your Team Set Attainable Work Goals
Most managers intuitively understand that goals need to be clearly established if there is any hope of them ever being achieved. And yet, many team leaders do not have the programs and policies in place, which make it possible for their employees to map out clear and actionable pathways to success. In this post, we’ll… Read More »
How You Can Turn Your Employees Into Your Best Spokesperson
In our modern age of ubiquitous screens and social media, employee reviews can spell the critical difference between glowing and permanently tainted reputations for our companies. Potential candidates and clients are constantly using reviews left by active and past employees to gauge our workplace culture and management abilities. As such, it should be a top… Read More »
Top Methods for Attracting Passive Job Seekers
By definition, “passive” job seekers are not actively in the market for a job change. However, these individuals are often highly trained and can boast of a string of accomplishments, both professional and personal. The question is, how can you find them? Stay Visible and Well Connected Your own employees and networking contacts are generally… Read More »
Small to Mid-Sized Businesses: Here is How You Can Compete in Today’s Market
Job openings today are occurring at a faster rate than potential employees are entering the market. As an employer in this environment, you want to hire the best candidates, but you also need to do so with cost constraints in mind. Share Your Success on Your Website When you operate a small or mid-size business,… Read More »
Maximize Productivity with Employee Referrals
If the relationship you have with your employees is strong, you already have the basics of a good employee referral program. Best of all, when you maximize the loyalty employees have towards you, everyone associated with the referral program can be a winner. Starting a Referral Program Rewards to employees who refer staff who are… Read More »
Training is Key! How to Get the Most Out of Your New Hire
Both forward-thinking employers and job seekers rank training as a top priority. Training plays a key role in developing strong, competitive organizations that have satisfied customers who speak well of them. Another plus is good training has been proven to be highly effective in reducing turnover; in contrast, poor training plays a major role in… Read More »