Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Industry News
The Top 10 Call Center Trends to Expect in 2022
This past year has changed the call center industry as we know it. Technological advancements were rapidly introduced as the way we do business has changed. Now, 2022 is rapidly approaching. Ensure the best for your call center by being aware of these ten trends to expect. Call Center Trends To Prepare for in… Read More »
Call Center Trends That are Shaping Recruiting
Like every other business process, recruiting is continuously changing and evolving based on the world around us and current trends. The year 2020 brought with it many new trends as call centers were met with never-before-seen challenges. This is your guide to the call center trends that are shaping recruiting. Call Center Trends To Be… Read More »
Needle in a Haystack: How a Staffing Partner Can Help Fill Call Center Positions During High Unemployment
Due to the impact of COVID-19, the economy has seen unprecedented high rates of unemployment. At first glance, this may seem like a positive when it comes to filling your call center positions. You will be sure to receive many applicants to choose from. However, high rates of unemployment pose unique and unforeseen challenges to… Read More »
The Top Hiring Trends to Look For in 2020
All professional industries, as a general rule, are in a state of perpetual change. As new technologies emerge and workplace practices evolve, organizations must be able to adapt in lockstep, otherwise, they may run the risk of being left in the wake of other, more agile organizations. Recruiting and hiring methodologies and practices, in… Read More »
Understanding Call Center Attrition, and the Best Ways to Combat It
Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »
The Top Benefits of On-Site Staffing Firms
Money that is invested in recruitment and its associated tasks can run into thousands of dollars, and it is important that those dollars return the value you expect. Because of that fact, it is always good to know that you have individuals dedicated to helping you find the staff you need. Salem Brings Special Expertise… Read More »