Needle in a Haystack: How a Staffing Partner Can Help Fill Call Center Positions During High Unemployment

Due to the impact of COVID-19, the economy has seen unprecedented high rates of unemployment. At first glance, this may seem like a positive when it comes to filling your call center positions.  You will be sure to receive many applicants to choose from. However, high rates of unemployment pose unique and unforeseen challenges to… Read More »

The Top Hiring Trends to Look For in 2020

  All professional industries, as a general rule, are in a state of perpetual change. As new technologies emerge and workplace practices evolve, organizations must be able to adapt in lockstep, otherwise, they may run the risk of being left in the wake of other, more agile organizations. Recruiting and hiring methodologies and practices, in… Read More »

Understanding Call Center Attrition, and the Best Ways to Combat It

Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »

The Top Benefits of On-Site Staffing Firms

Money that is invested in recruitment and its associated tasks can run into thousands of dollars, and it is important that those dollars return the value you expect. Because of that fact, it is always good to know that you have individuals dedicated to helping you find the staff you need. Salem Brings Special Expertise… Read More »