Welcome Back – How to set Expectations in a Post-COVID Call Center

The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe… Read More »

Promoting Within – Finding the Next Leader in Your Team

When it comes time to fill an open position, promoting from within is an often-overlooked strategy that is beneficial for your employees and the company. From your employees’ standpoint, they know that your company promotes from within and therefore will work harder to climb the ladder. As a company, you are filling your most prominent… Read More »

Effective Evaluations – 6 Ways To Improve Performance Reviews

Communication, honesty, and openness are all key hallmarks of a happy and healthy workplace culture. As employers, it’s crucial that we strive to embody these values when we communicate and provide feedback to our employees. The ability to effectively engage with our employees and to provide them with personalized and constructive performance reviews has the… Read More »

The Right Fit For The Right Job – How A Staffing Firm Can Take The Guesswork Out Of Hiring

One of the biggest challenges for modern HR professionals is identifying job candidates who have adequate technical experience as well as personality traits that will be a good fit within the broader workplace culture. On the one hand, it’s fairly easy to determine whether or not a candidate has the professional experience that will make… Read More »

Why A Retention Strategy Is Essential For Your Company

Building a stronger, more skillful, and more productive workforce is a priority for every employer, regardless of the industry that they’re based in. Developing a strong recruitment strategy is a major part of that effort, and most organizations (understandably) commit huge amounts of time, energy, and resources to identifying and onboarding new talent. While recruitment… Read More »

How Do You Create a Diverse Workforce?

Today, promoting and maintaining a high degree of diversity in the workplace is a top priority for organizations across all industries. Through the implementation of workplace and recruiting policies that are aimed at maximizing diversity, a growing number of employers have come to understand this a simple and effective means of boosting productivity, improving workplace… Read More »

Casual Friday and Beyond – How a Flexible Dress Code Can Improve Your Culture

As managers, we’re always on the lookout for new, creative, and effective ways to enhance the employee experience and improve the cultures that define our workplace. As a consequence, it’s important that we ask ourselves: what are the factors that actually contribute to optimizing workplace culture? There are several, but certainly one of the big… Read More »

Employee Development – Bringing The Best Out Of Your Team

The scope of responsibility for modern managers is changing almost as rapidly as industry best-practices themselves. Today, it isn’t enough for managers to merely be the individuals within a business that are able to make the tough decisions or keep the trajectory of an organization on course. In 2020, managers are also expected to be… Read More »

How To Leverage Social Media to Attract Candidates

Social media has become an invaluable component of the modern recruiter’s toolkit. A recent study from SHRM found that 84% of employers are using social media as a means of connecting with and screening prospective job candidates. A similar trend is also on the rise for job seekers themselves: according to recent data published by Glassdoor, as many… Read More »

5 Ways to Show Candidates the Value of Working With You

There are certain qualities that all job candidates look for in potential employers while searching for a new position. Most obviously, candidates search for employers and positions that will be able to meet their expectations for compensation and that will be a good fit for their personal experience and professional background. Another crucial aspect of… Read More »