How Call Centers are Responding to the COVID-19 Pandemic

While businesses are beginning to reopen, all has not gone back to normal. In fact, most businesses including call centers are having to adapt to a new normal to ensure the safety of both customers and staff in response to the COVID-19 pandemic. Let’s take a look at strategies call centers are putting in place in the wake of… Read More »

Reading Between the Lines: How to Scan Resumes to Find the Best Talent

When posting a job opening, you will likely receive hundreds of resumes. Like most hiring managers, you do not have time to read each resume word-for-word. You need a strategy to find the best candidates as quickly as possible. Follow these tips to efficiently scan resumes and find your next team member.   Clearly Define Your Expectations  Before you begin sifting… Read More »

Should I Hire an Overqualified Employee?

There tends to be a stigma around hiring an overqualified employee. Many managers avoid hiring overqualified candidates and never give their resume a second look. Concerns include:  They will want more compensation that what the job is paying. Someone with more experience will be difficult to train. They will underperform and be bored. They will not… Read More »

Room to Grow – Why You Should Consider Hiring an Underqualified Candidate

Even under the best circumstances, finding the perfect candidate is difficult to do. With a shortage of qualified applicants, it is more difficult than ever to find your next hire. If you do find the absolutely perfect candidate that checks every single box, they are probably in high demand with offers from other companies. In the past,… Read More »

Welcome Back – How to set Expectations in a Post-COVID Call Center

The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe… Read More »

Promoting Within – Finding the Next Leader in Your Team

When it comes time to fill an open position, promoting from within is an often-overlooked strategy that is beneficial for your employees and the company. From your employees’ standpoint, they know that your company promotes from within and therefore will work harder to climb the ladder. As a company, you are filling your most prominent… Read More »

Effective Evaluations – 6 Ways To Improve Performance Reviews

Communication, honesty, and openness are all key hallmarks of a happy and healthy workplace culture. As employers, it’s crucial that we strive to embody these values when we communicate and provide feedback to our employees. The ability to effectively engage with our employees and to provide them with personalized and constructive performance reviews has the… Read More »

The Right Fit For The Right Job – How A Staffing Firm Can Take The Guesswork Out Of Hiring

One of the biggest challenges for modern HR professionals is identifying job candidates who have adequate technical experience as well as personality traits that will be a good fit within the broader workplace culture. On the one hand, it’s fairly easy to determine whether or not a candidate has the professional experience that will make… Read More »

Why A Retention Strategy Is Essential For Your Company

Building a stronger, more skillful, and more productive workforce is a priority for every employer, regardless of the industry that they’re based in. Developing a strong recruitment strategy is a major part of that effort, and most organizations (understandably) commit huge amounts of time, energy, and resources to identifying and onboarding new talent. While recruitment… Read More »

How Do You Create a Diverse Workforce?

Today, promoting and maintaining a high degree of diversity in the workplace is a top priority for organizations across all industries. Through the implementation of workplace and recruiting policies that are aimed at maximizing diversity, a growing number of employers have come to understand this a simple and effective means of boosting productivity, improving workplace… Read More »