5 Characteristics of a Great Staffing Partner

Staffing partners can be a huge asset to any company. They help companies find talented people to fill short-term and long-term roles so that businesses can thrive. They help job seekers find jobs that suit their skills and provide a bridge to permanent employment. But on the other hand, a mismatched staffing partner can lead… Read More »

3 Ways to Help Your Remote Customer Service Team Thrive

Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment.   Use technology to your advantage At times, technology… Read More »

How to Reduce Employee Turnover in Customer Service

  In our experience, no matter how strong a customer service operation is, turnover is inevitable. But it is possible to find success by keeping your team effective and engaged, while retaining as many top performers as possible. What can you do to retain current employees? Keep reading for a few ideas on how to… Read More »

How to Onboard New Employees for Quicker Integration

Did you know that great employee onboarding can improve employee retention by 82%? Talent scarcity and high turnover are among the biggest challenges organizations will face in 2022 and beyond – so it’s important to engage and retain employees from day one. A strong employee onboarding process can help you accomplish that, while also helping… Read More »

4 Ways to Create a Culture That Supports Call Center Agents’ Mental Health

Working as a call center agent tends to be stressful. Agents tend to deal with high call volumes, frustrated customers, and constant pressure to meet quotas. Mental health often can suffer in high-stress conditions.   Continuously working in a high-stress environment can adversely impact agents’ mental wellbeing. This is why call center managers and supervisors… Read More »

Time for a Change? Four Tips for Looking for a New Job While Still Employed

Arguably the best time to look for a new job is while you still have one. Understandably, it is not advisable to go without a paycheck, not knowing when you will land your next job. However, it can be challenging to job hunt while you’re still employed. How do you find the time? More importantly, how… Read More »