How to Properly Collect Feedback From Your Team

Creating a positive, dynamic, and engaging workplace inevitably leads to decreased rates of employee turnover, increased productivity, and a generally more healthy and harmonious work environment. As managers, it’s our responsibility to ensure that we’re taking advantage of every possible opportunity there is to improve our workplace cultures. In order to achieve this, we must… Read More »

5 Ways You Can Boost Workplace Safety This Winter

Winter, finally, has arrived. The days are growing shorter, the snow is falling, roads have become coated in ice, and shoppers are working themselves into a frenzy in preparation for Christmas. It’s undoubtedly a beautiful time of the year, but it also poses certain dangers to those that aren’t careful. Incidents of workplace accidents and… Read More »

Learn How to Become a Better Boss By Teaching Your Employees More

  A common mistake for managers to make is believing that their sole responsibilities are to delegate tasks among their employees and to make the tough executive decisions. The most successful managers, however, understand that acting as a mentor for their employees is at least as important as carrying out the more mundane or technical… Read More »

Understanding Call Center Attrition, and the Best Ways to Combat It

Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »

Does Your Company Culture Promote Productivity?

The culture that you cultivate within your workplace will always directly determine the day-to-day and long-term attitudes, relationships, and productivity of your team. If your employees have access to the resources and tools that they need to do their jobs quickly and effectively, productivity will increase. If, on the other hand, they continually have access… Read More »

How You Can Turn Your Employees Into Your Best Spokesperson

In our modern age of ubiquitous screens and social media, employee reviews can spell the critical difference between glowing and permanently tainted reputations for our companies. Potential candidates and clients are constantly using reviews left by active and past employees to gauge our workplace culture and management abilities. As such, it should be a top… Read More »

Why Companies Lose Talent, and How to Stop Turnover

Employee turnover is a perennial problem for companies operating within any industry. It can often be a particularly frustrating issue for employers because it is far from clear what the causes are that are leading employees to jump ship and look for opportunities elsewhere. While there are undoubtedly idiosyncrasies regarding each employee’s decision to leave… Read More »

Best Ways to Manage an Underperforming Employee

You spend a great deal of time, effort and money recruiting and training employees, and except in cases related to serious issues of misconduct, coaching is almost always well worth consideration.  Before you begin, however, consider why employees might be underperforming. Employees Underperform for Three Main Reasons  Employees typically do not set out to underperform. … Read More »

Simple Steps You Can Take to Recognize Team Accomplishments

Favorable recognition is something almost everyone values and appreciates, and something managers want to do right.  While it may involve awards and recognition, it must not discourage other employees.  So what is the right way to do it? When You Manage a Team, Be Inclusive to All Your team might be large—say 20 or more… Read More »

Lets Talk: Easy Methods to Improve Business Communication

Communicating in a business setting is multi-faceted.  It may involve speaking directly to staff and clients or it may require written communication.  It requires a combination of skills and appropriate word choices.  Whether a spoken or written reply is appropriate, good listening is always an important starting point.   In fact, according to the University of… Read More »