Many businesses either shut down or mandated that employees work from home in an effort to slow the spread of COVID-19. If you are in this boat, you may find that as businesses reopen, your supervisor will call you back in to work. If you have concerns, you aren’t alone. Both employers and their teams are navigating unchartered waters together… Read More »
Creating a positive, dynamic, and engaging workplace inevitably leads to decreased rates of employee turnover, increased productivity, and a generally more healthy and harmonious work environment. As managers, it’s our responsibility to ensure that we’re taking advantage of every possible opportunity there is to improve our workplace cultures. In order to achieve this, we must… Read More »
Winter, finally, has arrived. The days are growing shorter, the snow is falling, roads have become coated in ice, and shoppers are working themselves into a frenzy in preparation for Christmas. It’s undoubtedly a beautiful time of the year, but it also poses certain dangers to those that aren’t careful. Incidents of workplace accidents and… Read More »
A common mistake for managers to make is believing that their sole responsibilities are to delegate tasks among their employees and to make the tough executive decisions. The most successful managers, however, understand that acting as a mentor for their employees is at least as important as carrying out the more mundane or technical… Read More »
Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »
The culture that you cultivate within your workplace will always directly determine the day-to-day and long-term attitudes, relationships, and productivity of your team. If your employees have access to the resources and tools that they need to do their jobs quickly and effectively, productivity will increase. If, on the other hand, they continually have access… Read More »
In our modern age of ubiquitous screens and social media, employee reviews can spell the critical difference between glowing and permanently tainted reputations for our companies. Potential candidates and clients are constantly using reviews left by active and past employees to gauge our workplace culture and management abilities. As such, it should be a top… Read More »
Employee turnover is a perennial problem for companies operating within any industry. It can often be a particularly frustrating issue for employers because it is far from clear what the causes are that are leading employees to jump ship and look for opportunities elsewhere. While there are undoubtedly idiosyncrasies regarding each employee’s decision to leave… Read More »
You spend a great deal of time, effort and money recruiting and training employees, and except in cases related to serious issues of misconduct, coaching is almost always well worth consideration. Before you begin, however, consider why employees might be underperforming. Employees Underperform for Three Main Reasons Employees typically do not set out to underperform. … Read More »
Favorable recognition is something almost everyone values and appreciates, and something managers want to do right. While it may involve awards and recognition, it must not discourage other employees. So what is the right way to do it? When You Manage a Team, Be Inclusive to All Your team might be large—say 20 or more… Read More »