Refresher Tips for Your Call Center to Perform at Its Best

Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »

3 Tips for Improved Customer Data Management

3 Tips for Improved Customer Data Management | Salem Solutions

Customer data management streamlines how your call center’s information is gathered, stored, protected, and used. Effective management enhances customer satisfaction and complies with all laws and regulations regarding the collection, use, and storage of personal information. Your call center likely has many technology applications that leverage caller data. These data sources are used to drive… Read More »

The Top Mistakes Call Centers Make and How to Avoid Them in 2022!

The Top Mistakes Call Centers Make and How to Avoid Them in 2022!

Odds are your call center has a well-developed training program and agents who demonstrate high standards. Even so, there always is room to improve performance. Because your agents are human, they sometimes make mistakes. This can impact your company’s reputation and bottom line. As a result, you should pay close attention to the most common… Read More »