Like every other business process, recruiting is continuously changing and evolving based on the world around us and current trends. The year 2020 brought with it many new trends as call centers were met with never-before-seen challenges. This is your guide to the call center trends that are shaping recruiting. Call Center Trends To Be… Read More »
The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value.… Read More »
The implementation of call centers is on the rise as companies search for ways to increase productivity and efficiency while cutting costs. Whether you are looking for your first job or the next step in your career, working in a call center can offer unexpected benefits. Let’s take a look at why this career should… Read More »