New graduates often have difficulty finding jobs in their field. There typically is high competition for a limited number of jobs. In many cases, graduates look for jobs in fields that may not align with their degree paths. One of the best places to look for jobs is with a call center. Working in a… Read More »
Have you thought about a career in the call center industry? If you enjoy engaging with customers and helping them get the most from their products and services, this may be the field for you. There are plenty of directions to move your career in for long-term success. Discover six career paths to help… Read More »
Words, whether spoken or written, are incredibly persuasive. They have the power to evoke a variety of emotions, including inspiration, motivation, hopefulness, anger, frustration, etc. A brand’s success is dependent on its customer support team. Delivering exceptional customer service starts with choosing the perfect words in the right tone. Let’s take a look at tips for perfecting your professional customer service voice both verbally… Read More »