Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Tag: Call Center Hiring
Re-Evaluating Your Goals Now, Midway Through 2022
It’s amazing we’re halfway through 2022! With 6 months left to go, now is the perfect time to check back in on the goals you set when the year began. Perhaps your goals involved learning a new skill or finding a new job. In any case, it’s great to know what you want to achieve.… Read More »
Where Are the Qualified Call Center Candidates? Why Hiring Is More Difficult Now Than Ever
There are signs of economic recovery all over the United States. Cities and states are easing restrictions as more people get COVID vaccinations. Businesses are reopening. Retail sales are strong. Customers are spending. Yet, there is a visible shortage of call center workers. A growing number of company leaders are reporting a significant need to… Read More »
The Top 10 Call Center Trends to Expect in 2022
This past year has changed the call center industry as we know it. Technological advancements were rapidly introduced as the way we do business has changed. Now, 2022 is rapidly approaching. Ensure the best for your call center by being aware of these ten trends to expect. Call Center Trends To Prepare for in… Read More »
7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience
The majority of customers leave a company because of a bad customer experience. This is especially true when it involves customer service. Customers expect to be treated with respect and have their needs met. Because they typically reach out to call centers with problems, they may be upset and frustrated. This is why a quick… Read More »
Are You Missing Out on Hidden Call Center Talent?
Finding and hiring new agents for your call center is more difficult than ever. Due to the nationwide shortage of candidates, centers must change their recruiting strategies if they are going to survive these challenging times. How do you find hidden call center talent? Let’s find out! The Hiring Challenges Call Centers Face Traditional methods… Read More »