Discover how Salem Solutions excels in ensuring call center professionals find the perfect job fit. A personalized approach for a fulfilling career journey. … Read More »
Staffing agencies play an important role in many businesses – they can help organizations save time and money while also finding the best candidates for open positions. However, there are still some misconceptions about how staffing agencies operate. In this blog post, we’ll debunk four of the most common myths about staffing agencies. Myth #1:… Read More »
Staffing partners can be a huge asset to any company. They help companies find talented people to fill short-term and long-term roles so that businesses can thrive. They help job seekers find jobs that suit their skills and provide a bridge to permanent employment. But on the other hand, a mismatched staffing partner can lead… Read More »
Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Discover essential strategies to elevate your call center’s performance and customer satisfaction. Read actionable tips now!… Read More »
One of the biggest threats to call centers used to be artificial intelligence (AI). In 2022, the biggest threat is agent attrition. Although customers can benefit from technological advances of AI, many customers still need to talk with humans to resolve their issues. This is becoming an increasing problem for call centers experiencing agent shortages.… Read More »
This past year has changed the call center industry as we know it. Technological advancements were rapidly introduced as the way we do business has changed. Now, 2022 is rapidly approaching. Ensure the best for your call center by being aware of these ten trends to expect. Call Center Trends To Prepare for in… Read More »
To help call center employees thrive, first, you must understand their unique situation. Naturally, agents are in stressful situations daily. Customers who call in are not doing so to rave about your organization. At the very least, they are frustrated and sometimes downright angry about an issue revolving around products and services. Other internal sources… Read More »
Finding and hiring new agents for your call center is more difficult than ever. Due to the nationwide shortage of candidates, centers must change their recruiting strategies if they are going to survive these challenging times. How do you find hidden call center talent? Let’s find out! The Hiring Challenges Call Centers Face Traditional methods… Read More »
The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value.… Read More »