Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »
Tag: Call Center Work TIps
Call Center Concerns – How to Deal with a Sick Coworker
Sicknesses such as colds, the flu, and now COVID-19 seem to spread like wildfire through call centers and other work spaces where employees must work within close proximity to one another. The last thing you need is to get sick and take it home to your family. What can you do when a colleague comes to work feeling under… Read More »