4 Ways to Increase Productivity in Your Call Center

A woman sitting in front of a laptop wearing a headset

Call centers are usually considered cost centers, evaluated primarily based on the results they produce. Particularly, the metric- cost per contact: it measures the expense associated with each individual customer interaction. Given how competitive and demanding the industry can be, it’s one of the trickiest environments to manage. That’s why maintaining high productivity, both for… Read More »

How to Manage Your Kids While Working from Home

The onset of COVID-19 not only forced many people to have to work from home, but also closed daycares and transitioned schools to virtual learning. This sudden change means that many individuals have found themselves trying to juggle work, help school–aged children with assignments, and watch young toddlers and infants all in the course of a day.… Read More »

Personal Development – How to Upskill During Social Distancing

Whether you’re employed working from home or one of the many who have lost their job due to COVID-19, you are likely looking for ways to make valuable use of your time. If you are employed, you will want to be at the top of your game when you return to work. If you are looking for a new job, the competition… Read More »

Change is Inevitable – How Can You Adopt and Adapt More Quickly

There is no doubt that you get comfortable in the processes of your day-to-day job. Any change, for example, a new computer system can bring with it fear and uncertainty. Change is a natural part of life, including jobs. There is no avoiding it. The key is to learn how to adapt to changes quickly… Read More »

Moving On – Should You Leave The Job You Love?

Have you found yourself working in a role that once provided you with a high degree of satisfaction but that now only leaves you feeling stressed, frustrated, or unfulfilled? If so, you’re definitely not alone. According to a recent survey from the Pew Research Center, around three in ten Americans view their job as merely… Read More »