3 Ways to Help Your Remote Customer Service Team Thrive

Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment.   Use technology to your advantage At times, technology… Read More »

How to Reduce Employee Turnover in Customer Service

  In our experience, no matter how strong a customer service operation is, turnover is inevitable. But it is possible to find success by keeping your team effective and engaged, while retaining as many top performers as possible. What can you do to retain current employees? Keep reading for a few ideas on how to… Read More »

How to Onboard New Employees for Quicker Integration

Did you know that great employee onboarding can improve employee retention by 82%? Talent scarcity and high turnover are among the biggest challenges organizations will face in 2022 and beyond – so it’s important to engage and retain employees from day one. A strong employee onboarding process can help you accomplish that, while also helping… Read More »