How Call Centers are Responding to the COVID-19 Pandemic

While businesses are beginning to reopen, all has not gone back to normal. In fact, most businesses including call centers are having to adapt to a new normal to ensure the safety of both customers and staff in response to the COVID-19 pandemic. Let’s take a look at strategies call centers are putting in place in the wake of… Read More »

Cultivating a Positive Virtual Interview Experience: 10 Essential Tips for Hiring Managers 

Cultivating a Positive Virtual Interview Experience: 10 Essential Tips for Hiring Managers 

In today’s evolving landscape, virtual interviews have become an integral part of the hiring process as they offer unmatched convenience. And while virtual interviews are beneficial, they also bring along their share of challenges and concerns. Through this blog, we’ll provide you with virtual interview tips to help you find the best fit for the… Read More »