Whether you’re employed working from home or one of the many who have lost their job due to COVID-19, you are likely looking for ways to make valuable use of your time. If you are employed, you will want to be at the top of your game when you return to work. If you are looking for a new job, the competition… Read More »
The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe… Read More »
Sicknesses such as colds, the flu, and now COVID-19 seem to spread like wildfire through call centers and other work spaces where employees must work within close proximity to one another. The last thing you need is to get sick and take it home to your family. What can you do when a colleague comes to work feeling under… Read More »