Discover essential strategies to elevate your call center’s performance and customer satisfaction. Read actionable tips now!… Read More »
Refresher Tips for Your Call Center to Perform at Its Best
Tag: Customer Experience Tips
What You Need to Know About NPS Scores and How It Helps to Measure Call Center Success
A net promoter score (NPS) measures how likely a customer is to recommend a brand to someone else. The score runs on an index of -100 to 100 and measures the overall satisfaction and loyalty of a customer. You can use your NPS to improve your products or services and grow your business through referrals.… Read More »
7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience
The majority of customers leave a company because of a bad customer experience. This is especially true when it involves customer service. Customers expect to be treated with respect and have their needs met. Because they typically reach out to call centers with problems, they may be upset and frustrated. This is why a quick… Read More »