Discover essential strategies to elevate your call center’s performance and customer satisfaction. Read actionable tips now!… Read More »
Refresher Tips for Your Call Center to Perform at Its Best
Tag: Customer Satisfaction
What You Need to Know About NPS Scores and How It Helps to Measure Call Center Success
A net promoter score (NPS) measures how likely a customer is to recommend a brand to someone else. The score runs on an index of -100 to 100 and measures the overall satisfaction and loyalty of a customer. You can use your NPS to improve your products or services and grow your business through referrals.… Read More »