Refresher Tips for Your Call Center to Perform at Its Best

Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »

What You Need to Know About NPS Scores and How It Helps to Measure Call Center Success

What You Need to Know About NPS Scores and How It Helps to Measure Call Center Success

A net promoter score (NPS) measures how likely a customer is to recommend a brand to someone else. The score runs on an index of -100 to 100 and measures the overall satisfaction and loyalty of a customer. You can use your NPS to improve your products or services and grow your business through referrals.… Read More »