Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »
Tag: Customer Satisfaction
What You Need to Know About NPS Scores and How It Helps to Measure Call Center Success
A net promoter score (NPS) measures how likely a customer is to recommend a brand to someone else. The score runs on an index of -100 to 100 and measures the overall satisfaction and loyalty of a customer. You can use your NPS to improve your products or services and grow your business through referrals.… Read More »