Every business says that they provide great customer service, but what does that really mean? How can you be sure that your company is giving customers the best possible experience? Here are seven secrets to outstanding customer service. Always Be Willing to Help Your customer service team should always be willing to go above and… Read More »
Let’s face it: remote work is here to stay. Remote work brings a sense of autonomy, flexibility, and ownership and can be incredibly empowering to employees. Here are 3 key insights for helping your customer service team adapt and thrive in a fully remote work environment. Use technology to your advantage At times, technology… Read More »
Did you know that great employee onboarding can improve employee retention by 82%? Talent scarcity and high turnover are among the biggest challenges organizations will face in 2022 and beyond – so it’s important to engage and retain employees from day one. A strong employee onboarding process can help you accomplish that, while also helping… Read More »