Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Tag: Hiring Advice
DEI Tips for Government Call Centers: How to Create a More Inclusive Work Environment
A significant number of businesses are focusing on increasing diversity, equity, and inclusion in their workplace. Government call centers are among these businesses. Many members of the workforce continue to be marginalized because of race, gender, socioeconomic status, disabilities, or lifestyle. These concerns have become even more visible during the coronavirus pandemic. Diversity,… Read More »
3 Tips for Improved Customer Data Management
Customer data management streamlines how your call center’s information is gathered, stored, protected, and used. Effective management enhances customer satisfaction and complies with all laws and regulations regarding the collection, use, and storage of personal information. Your call center likely has many technology applications that leverage caller data. These data sources are used to drive… Read More »
The Top Mistakes Call Centers Make and How to Avoid Them in 2022!
Odds are your call center has a well-developed training program and agents who demonstrate high standards. Even so, there always is room to improve performance. Because your agents are human, they sometimes make mistakes. This can impact your company’s reputation and bottom line. As a result, you should pay close attention to the most common… Read More »
Retention Strategies to Help Your Call Center and Employees Thrive Despite “The Great Resignation”
Millions of employees have been quitting their jobs during the coronavirus pandemic. Among the main reasons are not feeling valued at work, leaders not responding to employee feedback and low employee morale. As a result, a significant number of roles are remaining open. While this can be a depressing and scary thought, it is also… Read More »
7 Phrases Call Center Agents Should Know and Use to Elevate Customer Experience
The majority of customers leave a company because of a bad customer experience. This is especially true when it involves customer service. Customers expect to be treated with respect and have their needs met. Because they typically reach out to call centers with problems, they may be upset and frustrated. This is why a quick… Read More »
The Top Benefits Call Center Employees Look for When Accepting A Job
The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value.… Read More »
Experience Isn’t Everything: Five Ways to Tell If Your Entry Level Candidate is Qualified
Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants… Read More »
Call Center Basics – What Your Newest Associates Need to Know
There is no doubt that call center management is inherently a challenging job. In most cases, your agents are working with disgruntled customers. The ability to effectively manage your call center, achieve goals, and realize your vision begins with getting your new agents off on the right foot. Here is your guide to what your… Read More »
5 Reasons You Should Partner with a Staffing Firm During High Unemployment
It is undeniable that the year 2020 is one for the history books in almost every aspect, including running a business. Since unemployment rates are still high, hiring managers may be inclined to think that finding new hires is a walk in the park. However, the truth is that many people are wary of returning to work.… Read More »