The Top Benefits Call Center Employees Look for When Accepting A Job

The Top Benefits Call Center Employees Look for When Accepting A Job

The goal of every call center’s hiring program is to attract high-quality candidates who will stay for the long haul. The need to constantly hire new employees due to a high turnover rate is costly in terms of money and time. Apart from a competitive salary, the key is to offer benefits that employees value.… Read More »

Experience Isn’t Everything: Five Ways to Tell If Your Entry Level Candidate is Qualified

Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants… Read More »

Call Center Basics – What Your Newest Associates Need to Know

There is no doubt that call center management is inherently a challenging job. In most cases, your agents are working with disgruntled customers. The ability to effectively manage your call center, achieve goals, and realize your vision begins with getting your new agents off on the right foot. Here is your guide to what your… Read More »

5 Reasons You Should Partner with a Staffing Firm During High Unemployment

It is undeniable that the year 2020 is one for the history books in almost every aspect, including running a business. Since unemployment rates are still high, hiring managers may be inclined to think that finding new hires is a walk in the park. However, the truth is that many people are wary of returning to work.… Read More »

Reading Between the Lines: How to Scan Resumes to Find the Best Talent

When posting a job opening, you will likely receive hundreds of resumes. Like most hiring managers, you do not have time to read each resume word-for-word. You need a strategy to find the best candidates as quickly as possible. Follow these tips to efficiently scan resumes and find your next team member.   Clearly Define Your Expectations  Before you begin sifting… Read More »

Should I Hire an Overqualified Employee?

There tends to be a stigma around hiring an overqualified employee. Many managers avoid hiring overqualified candidates and never give their resume a second look. Concerns include:  They will want more compensation that what the job is paying. Someone with more experience will be difficult to train. They will underperform and be bored. They will not… Read More »

Room to Grow – Why You Should Consider Hiring an Underqualified Candidate

Even under the best circumstances, finding the perfect candidate is difficult to do. With a shortage of qualified applicants, it is more difficult than ever to find your next hire. If you do find the absolutely perfect candidate that checks every single box, they are probably in high demand with offers from other companies. In the past,… Read More »

The Right Fit For The Right Job – How A Staffing Firm Can Take The Guesswork Out Of Hiring

One of the biggest challenges for modern HR professionals is identifying job candidates who have adequate technical experience as well as personality traits that will be a good fit within the broader workplace culture. On the one hand, it’s fairly easy to determine whether or not a candidate has the professional experience that will make… Read More »

How To Leverage Social Media to Attract Candidates

Social media has become an invaluable component of the modern recruiter’s toolkit. A recent study from SHRM found that 84% of employers are using social media as a means of connecting with and screening prospective job candidates. A similar trend is also on the rise for job seekers themselves: according to recent data published by Glassdoor, as many… Read More »

Is Your Resume Sending Mixed Signals?

  It’s difficult to overstate the impact that a resume can have on landing a new job. In addition to conveying the facts about your work experience, qualifications, and professional skillset, it will also (typically) be the very first point of contact that you have with potential employers. As such, candidates must cover all of their bases in ensuring that they make a positive… Read More »