Get the Most Out of Your Call Center Job Descriptions with These Tips

Get the Most Out of Your Call Center Job Descriptions with These Tips | Salem Solutions

Job descriptions can best be thought of as the first impressions your call center will make on candidates. Positive first impressions are vital to attracting the highest-quality talent. Job descriptions should be informative, easy to understand, and inspiring. Let’s take a look at tips for getting the most out of your call center job descriptions.… Read More »

How Your Onboarding Process Can Impact Call Center Employee Retention

How Your Onboarding Process Can Impact Call Center Employee Retention | Salem Solutions

Every company, no matter how big or small, strives to have a high employee retention rate. Having a high retention rate positively affects your bottom line by saving the time, money, and resources that it takes to train a new hire. Your onboarding process plays a critical role in whether employees stay with your company… Read More »

Building Future Value by Keeping Great Call Center Hires

Building Future Value by Keeping Great Call Center Hires | Salem Solutions

It’s no secret that call centers often suffer from high turnover. But, today we’re seeing tighter call center budgets and harder to find talent exacerbate this problem. Once you’ve made great hires, it’s imperative that you figure out how to keep them. The cost to replace a single employee can be up to 75% of… Read More »

Call Center Burnout: How to Help Your Employees Stay Longer

Call Center Burnout: How to Help Your Employees Stay Longer

Burnout can happen to even your best call center employees. It comes as no surprise that call centers are inherently vulnerable to burnout. Your agents have to juggle high call volumes and angry customers. Let’s face it; consumers do not call to talk about how good the product or service is. This combination makes for… Read More »