Remote Call Centers – Effective Management at a Distance

As technology continues to advance, remote call centers are becoming increasingly popular. One of the biggest draws is that they cut down on operational and IT costs. However, remote call centers are not without their challenges, with one of the main hurdles being how to implement effective management. This is your guide to managing your… Read More »

How to Conduct Your First Employee Evaluation

Employee evaluations can seem daunting, but they are extremely valuable for ensuring that you and your team are on the same page, recognize what is working well, and identify areas of needed improvement. Successful employee evaluations inspire team members and provide them with ways to continue to develop and grow. On the other hand, ineffective evaluations… Read More »

5 Effective Virtual Team Building Activities You Can Do Today!

The rapid expansion of the remote workforce is forever changing the landscape of how employees do their jobs. For many companies, remote work is the way of the future and for good reason. It allows employees to balance their work–life and their professional life more easily while at the same time being more productive and… Read More »

Welcome Back – How to set Expectations in a Post-COVID Call Center

The process of opening back up is an exciting time, but it also presents challenges for call center supervisors. There is no question that business will not resume to normal immediately. It will take time to reach a place where your staff is comfortable navigating the changes that COVID-19 has brought. How do you create a safe… Read More »

I Hired the Wrong Person. What Do I Do Now?

It is not a matter of if you find yourself in this boat, but when. Hiring a candidate who you thought would be a great fit, but ultimately is not, is inherently part of running a business. What do you do if you find that you have hired the wrong person?   There are four types… Read More »