Creating a positive, dynamic, and engaging workplace inevitably leads to decreased rates of employee turnover, increased productivity, and a generally more healthy and harmonious work environment. As managers, it’s our responsibility to ensure that we’re taking advantage of every possible opportunity there is to improve our workplace cultures. In order to achieve this, we must… Read More »
Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »
Both forward-thinking employers and job seekers rank training as a top priority. Training plays a key role in developing strong, competitive organizations that have satisfied customers who speak well of them. Another plus is good training has been proven to be highly effective in reducing turnover; in contrast, poor training plays a major role in… Read More »
When you think of the people who have been instrumental in your life in positive ways, you may recall a favorite athletic coach, teacher or mentor. Some challenged you. Some encouraged you. Some guided you toward goals you felt were beyond your reach. Thus, it is not surprising that if you could be described as… Read More »