Understanding Call Center Attrition, and the Best Ways to Combat It

Employee turnover – or “attrition” – is a perennial problem for employers across all industries, but it appears to have a disproportionately serious impact on the call center industry. In fact, recent research suggests that the turnover rate in call centers may be as much as 15% to 30% higher than the national average (30%-45%,… Read More »

Does Your Company Culture Promote Productivity?

The culture that you cultivate within your workplace will always directly determine the day-to-day and long-term attitudes, relationships, and productivity of your team. If your employees have access to the resources and tools that they need to do their jobs quickly and effectively, productivity will increase. If, on the other hand, they continually have access… Read More »

How You Can Turn Your Employees Into Your Best Spokesperson

In our modern age of ubiquitous screens and social media, employee reviews can spell the critical difference between glowing and permanently tainted reputations for our companies. Potential candidates and clients are constantly using reviews left by active and past employees to gauge our workplace culture and management abilities. As such, it should be a top… Read More »

5 Negative Effects of a Long Hiring Process

When it comes to hiring top talent, time is of the essence. More often than not, gifted job candidates are actively pursued by competing companies and recruiters. So, in many cases, the employer that ultimately wins the day is the one that can provide a streamlined communication, interviewing, and hiring process. Most of us are… Read More »

Why Companies Lose Talent, and How to Stop Turnover

Employee turnover is a perennial problem for companies operating within any industry. It can often be a particularly frustrating issue for employers because it is far from clear what the causes are that are leading employees to jump ship and look for opportunities elsewhere. While there are undoubtedly idiosyncrasies regarding each employee’s decision to leave… Read More »

5 Quick Ways to Improve Your Time Management Skills

Many professionals today work in fast-paced environments, striving to meet short and often overlapping project deadlines while simultaneously doing all that they can to keep up with the most recent innovations and standards within their industry. In many ways, the rapid momentum in modern offices is a blessing, for it signifies that the industry and… Read More »

Top Methods for Attracting Passive Job Seekers

By definition, “passive” job seekers are not actively in the market for a job change.  However, these individuals are often highly trained and can boast of a string of accomplishments, both professional and personal.  The question is, how can you find them? Stay Visible and Well Connected Your own employees and networking contacts are generally… Read More »

Best Ways to Manage an Underperforming Employee

You spend a great deal of time, effort and money recruiting and training employees, and except in cases related to serious issues of misconduct, coaching is almost always well worth consideration.  Before you begin, however, consider why employees might be underperforming. Employees Underperform for Three Main Reasons  Employees typically do not set out to underperform. … Read More »

Small to Mid-Sized Businesses: Here is How You Can Compete in Today’s Market

Job openings today are occurring at a faster rate than potential employees are entering the market.   As an employer in this environment, you want to hire the best candidates, but you also need to do so with cost constraints in mind. Share Your Success on Your Website When you operate a small or mid-size business,… Read More »

Simple Steps You Can Take to Recognize Team Accomplishments

Favorable recognition is something almost everyone values and appreciates, and something managers want to do right.  While it may involve awards and recognition, it must not discourage other employees.  So what is the right way to do it? When You Manage a Team, Be Inclusive to All Your team might be large—say 20 or more… Read More »