Looking for Gen Z-ers? Perks to Offer When Recruiting

Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »

Re-Evaluating Your Goals Now, Midway Through 2022

It’s amazing we’re halfway through 2022! With 6 months left to go, now is the perfect time to check back in on the goals you set when the year began. Perhaps your goals involved learning a new skill or finding a new job. In any case, it’s great to know what you want to achieve.… Read More »

Refresher Tips for Your Call Center to Perform at Its Best

Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »

Experience Isn’t Everything: Five Ways to Tell If Your Entry Level Candidate is Qualified

Years of experience tend to be king when it comes to job postings. It is one of the most common reasons candidates decide not to apply for positions that they are otherwise well-qualified for. Entry-level employees bring a lot of value to the table. The key is being able to pick out which entry-level applicants… Read More »

How to Attract Quality Call Center Employees

Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees.   Gain Insight from Current Employees … Read More »

Update Your Resume: How Call Center Professionals Can Make Their Resume Stand Out

Finding a new job can seem overwhelming. How do you compete with possibly hundreds of other applicants who may be just as qualified as you? The answer – Your resume. It is how hiring managers first “meet” you. First impressions are everything, and you want yours to be a good one. These tips will show call… Read More »