Refresher Tips for Your Call Center to Perform at Its Best

Customer impressions of a company typically are based on their interactions with call center agents. These interactions tend to be the main source of firsthand experience with a business. As a result, your call center agents require the proper tools and training to handle customer calls. Showing your customers they’re valued and respected encourages them… Read More »

The Importance of Relationship-Building for Call Centers 

The Importance of Relationship-Building for Call Centers | Salem Solutions

The relationships that call center agents build with customers are essential to the success of the business. Most customers expect their needs to be met as quickly as possible with one phone call. Otherwise, the customers are likely to do business with other companies that better serve them. This is why call center agents need… Read More »