The growth of technology continues to make remote work increasingly popular for call centers. This is why more companies are hiring remote employees to staff their customer service departments. Although there are many benefits to having a remote call center, effectively managing one can be challenging. This is why understanding call center management tips are… Read More »
Your call center contains a substantial amount of private information. Names, phone numbers, and social security numbers are stored on personal computers and corporate servers. This is why a data breach can cause significant problems for you and your customers. When working remotely, protecting this information is even more difficult. Without hypervigilance, your call center… Read More »