Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Tag: Government Call Center Staffing Experts
Re-Evaluating Your Goals Now, Midway Through 2022
It’s amazing we’re halfway through 2022! With 6 months left to go, now is the perfect time to check back in on the goals you set when the year began. Perhaps your goals involved learning a new skill or finding a new job. In any case, it’s great to know what you want to achieve.… Read More »
Refresher Tips for Your Call Center to Perform at Its Best
Discover essential strategies to elevate your call center’s performance and customer satisfaction. Read actionable tips now!… Read More »
How to Level Up Your Government Call Center for Future Success
When the coronavirus pandemic began, government call centers were overwhelmed by high demand. This left customers and employees feeling frustrated. Hold times were extensive. Many customers’ questions went unanswered when the customers no longer could wait to speak to an agent. Many agents were upset because they continued to deal with frustrated callers. Thanks to… Read More »
How Staffing Firms Find Cleared Employees for Government Call Centers
No matter what industry you are in, finding the ideal candidates for open positions is never an easy task. This is especially true when staffing government call centers. Recruiting candidates who have security clearance is one of the biggest challenges government call centers face. However, partnering with a staffing firm makes finding the perfect candidates… Read More »
Call Center Stress and Customer Experience: How to Help Employees Thrive
To help call center employees thrive, first, you must understand their unique situation. Naturally, agents are in stressful situations daily. Customers who call in are not doing so to rave about your organization. At the very least, they are frustrated and sometimes downright angry about an issue revolving around products and services. Other internal sources… Read More »
How Your Onboarding Process Can Impact Call Center Employee Retention
Every company, no matter how big or small, strives to have a high employee retention rate. Having a high retention rate positively affects your bottom line by saving the time, money, and resources that it takes to train a new hire. Your onboarding process plays a critical role in whether employees stay with your company… Read More »