Gen Z was born between 1997 and 2012. They now make up more of the workforce than millennials do. Like other generations, Gen Z is looking for different things in a job and employer. One of the most important aspects is perks. Offering the perks Gen Z values most attracts them to your call center.… Read More »
Tag: How to Attract Quality Call Center Employees
8 Expert Tips for Writing Effective Call Center Job Descriptions
Your job postings set the stage for candidates’ initial perceptions of your call center. Those first impressions wield incredible power in drawing top-tier candidates to your doorstep. However, creating impactful call center job descriptions can sometimes be challenging. This guide will equip you with insights into shaping job ads that seamlessly inform, captivate, and motivate.… Read More »
Building Future Value by Keeping Great Call Center Hires
It’s no secret that call centers often suffer from high turnover. But, today we’re seeing tighter call center budgets and harder to find talent exacerbate this problem. Once you’ve made great hires, it’s imperative that you figure out how to keep them. The cost to replace a single employee can be up to 75% of… Read More »
How to Attract Quality Call Center Employees
Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees. Gain Insight from Current Employees … Read More »