Get the Most Out of Your Call Center Job Descriptions with These Tips

Get the Most Out of Your Call Center Job Descriptions with These Tips | Salem Solutions

Job descriptions can best be thought of as the first impressions your call center will make on candidates. Positive first impressions are vital to attracting the highest-quality talent. Job descriptions should be informative, easy to understand, and inspiring. Let’s take a look at tips for getting the most out of your call center job descriptions.… Read More »

Building Future Value by Keeping Great Call Center Hires

Building Future Value by Keeping Great Call Center Hires | Salem Solutions

It’s no secret that call centers often suffer from high turnover. But, today we’re seeing tighter call center budgets and harder to find talent exacerbate this problem. Once you’ve made great hires, it’s imperative that you figure out how to keep them. The cost to replace a single employee can be up to 75% of… Read More »

How to Attract Quality Call Center Employees

Hiring new employees costs resources in the form of time and money. Making a bad hire for any reason, especially due to lack of options, is expensive. Quality employees increase productivity and decrease staff turnover rate. Great hires begin with a successful recruiting strategy. Follow these tips to attract quality call center employees.   Gain Insight from Current Employees … Read More »