3 Factors That Can Contribute to Burnout This Summer

3 Factors That Can Contribute to Burnout This Summer | Salem Solutions

Burnout occurs when emotional exhaustion, depersonalization, and a diminished sense of personal accomplishment combine. A burned-out employee typically feels cynical and depleted of energy. Nothing they contribute at work appears to make a difference to the organization.  An employee experiencing burnout usually feels unmotivated, disengaged, and unproductive. This typically is a result of feeling chronic… Read More »

Why Call Center Jobs Provide Great Opportunities for Recent Graduates

Why Call Center Jobs Provide Great Opportunities for Recent Graduates

New graduates often have difficulty finding jobs in their field. There typically is high competition for a limited number of jobs. In many cases, graduates look for jobs in fields that may not align with their degree paths. One of the best places to look for jobs is with a call center. Working in a… Read More »

Not Sure Where to Start on Your Job Search? 4 Tips to Help!

Beginning a job search can be frustrating. There are many approaches you can take that lead to variable results. Having a plan of action can increase your odds of success. The less time you spend finding a new job, the more time you have to enjoy your new opportunity. Use these four tips to begin… Read More »

6 Career Paths for a Call Center Professional! Which One Is Best for You?

6 Career Paths for a Call Center Professional! Which One Is Best for You? | Salem Solutions

Have you thought about a career in the call center industry? If you enjoy engaging with customers and helping them get the most from their products and services, this may be the field for you. There are plenty of directions to move your career in for long-term success.   Discover six career paths to help… Read More »

5 New Technologies That Can Set Your Call Center Apart from Competitors

The primary goal of your call center is to provide exceptional customer service. Whether focused on inbound calls, outbound calls, SMS, chat, email, or social interactions, your call center requires a variety of technologies to operate. The ones you choose help your employees more effectively use their time. The more efficiently they provide service, the… Read More »

Think Twice Before Quitting! 4 Considerations to Make Before Quitting Your Call Center Job

Think Twice Before Quitting! 4 Considerations to Make Before Quitting Your Call Center Job

As The Great Resignation goes on, the number of employees who quit their jobs continues to grow. This may make it tempting to join the mass departure and leave your call center job. However, you should think twice before handing your manager your resignation letter. Staying with your current employer may be in your best… Read More »

Time for a Change? 6 Signs a Call Center Job Would Be Perfect for You!

Time for a Change? 6 Signs a Call Center Job Would Be Perfect for You!

Are you looking to make a career change? No matter which industry you are in, you likely have transferrable skills that can help you land a job with a call center. Since the barrier to entry is low, you may want to learn more about this potential career path.   If you have these six… Read More »

What You Need to Know About Public Trust Security Clearance! How to Help Ease the Process

What You Need to Know About Public Trust Security Clearance! How to Help Ease the Process | Salem Solutions

Often, applying for a job with the federal government requires a public trust security clearance. Many government call centers are currently hiring. If you want to land one of these top notch jobs, you should be aware of public trust security clearance requirements.  This is the lowest level of additional background screening needed to fill… Read More »

Want a Remote Call Center Job? What Every Work from Home Call Center Office Needs

Want a Remote Call Center Job? What Every Work from Home Call Center Office Needs

COVID has helped many job seekers and employers alike see the benefits of remote work. If you are one of the many job seekers looking to remain remote post-pandemic, then you likely will need to update your home office. This is especially true if you wish to work in the call center or customer service… Read More »

5 Soft Skills to Develop and Advance Your Call Center Career

5 Soft Skills to Develop and Advance Your Call Center Career

As with any career, when you start at a call center, you already have an eye towards the future and how you can grow and advance. The key is to continuously learn and hone your abilities. Working your way to the top in a call center is as much about hard skills as soft skills.… Read More »